FAQ

For businesses and logistics service providers without local presence and need a one-stop solution to import into the US, the US E-Commerce Import Program is a one-stop, end-to-end logistics and customs clearance service for high volume parcel imports into the US.

  • Provide Advisory
    CrimsonLogic provides advisory on Customs procedures.
  • Manage Customs and Local Authorities
    CrimsonLogic will front and manage US Customs & Border Protection (CBP) , as well as Partner Government Agencies (PGAs) for import-related matters.
  • Customs Declaration and Clearance
    CrimsonLogic will prepare and file the necessary documents for Customs declaration and clearance.
  • Shipment Fulfilment
    Shipment fulfilment through Container Freight Station, which includes airport transfer, deconsolidation and warehouse transfer.
  • Last Mile Delivery
    CrimsonLogic will liaise with truckers for last mile delivery.
  • Coming soon: Door-to-Door Service

Yes. With robust automated technology, the processing and tracking of thousands of shipments can be achieved within a fraction of the time compared to other methods. High volume e-Commerce packages destined for the US are cleared at Customs faster at a lower cost.

Traditionally, companies clear parcels via Express Consignment Carrier Facilities (ECCF) for expedited clearance. However, this option has limited locations and is also costly, charging a US$1 Customs fee per parcel. From a seller’s perspective, other common challenges seen throughout the supply chain includes lack of visibility and control of the shipping process, managing customer expectations, as well as longer compliance and logistics processing times.

CrimsonLogic US import program can achieve similar clearance speed with lower costs, more ports and more service options. Work plans are customized for each company and customers have real-time visibility of their shipments.

Instead of relying on multiple vendors independent from each other to fulfill and manage the different aspects of the e-Commerce value chain, CrimsonLogic US e-Commerce Import Program is a one-stop, end-to-end compliance and logistics service. We support our clients from the time the shipment arrives in the US to the last-mile delivery.

CrimsonLogic integrates and automates the data from your purchase orders to your order fulfilments through a single unified data flow. You can track the entire process on CALISTA, our global supply chain platform, to quickly respond to and address any changes.

No, there are no Customs fees involved when using a CFS clearance compared to ECCF. A CFS clearance has expedited clearance speed that is complemented with Type 86 Entry and Customs Filing.

CrimsonLogic can offer last mile delivery drop off to your choice of service or you can take advantage of CrimsonLogic service with preferential last mile delivery rates supported by our network of providers.

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